Frequently Asked Questions
Everything you need to know about shopping with Wittner.
What is your shipping policy?
We offer standard and express shipping across the country. Standard delivery typically takes 3-7 business days, while express delivery arrives within 1-3 business days.
How do I return a pair of shoes that don't fit?
We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return through our online portal or visit any of our retail boutiques.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay, Klarna, and PayPal.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your foot length and comparing it to our chart, as sizing can vary slightly between different leather finishes.
How should I care for my leather shoes?
To ensure longevity, we recommend using a high-quality leather conditioner and protector spray. Avoid direct sunlight and moisture, and use a soft cloth for regular cleaning.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.